Doleco USA Terms and Conditions - Rev. C, October 2025

Definition

Seller refers to the party to whom the order for purchase has been given. Client refers to the person or organization placing the order. Goods or services refers to the product for which the seller has placed an order with the client.

Application

The terms and conditions are valid for any goods or services provided by the Seller to the Client.

Pricing

The pricing, quantity of goods, and time of delivery mentioned are not binding on the Seller, but the Seller will make all efforts to fulfill the stated estimates.

Note: Any and all Government tariffs or duties added to import products without prior notification will be the responsibility of the buyer.

Payment

All invoices of the Seller shall be paid by the Client within thirty (30) days of the date of invoice unless otherwise agreed in writing by the Seller.
Container shipments may require funds in advance or different terms.
In the event of late payment, the Seller may charge interest on the amount outstanding before and after judgment. Interest shall accrue at a rate of 1.5% per month (18% per annum) or the maximum rate permitted by applicable law, whichever is less. Alternatively, for invoices unpaid 60 days after the due date, the Seller may impose a surcharge equal to 2.5% of the outstanding amount.
If any amount of the invoice is disputed by the Client, the Client shall inform the Seller of the grounds for such dispute within seven days of delivery of the goods and shall pay the value of the invoice less the disputed amount.
Where the Seller requires payment of a deposit, the Client acknowledges that the deposit is not returnable.
All fees are exclusive of taxes which will be added to invoices where appropriate.
The Seller reserves the right to increase a quoted fee in the event that the Client requests a variation to the work agreed.
Accepting credit card payments: Pay your invoices online or by phone with credit card or check for a small convenience fee.
Accepting ACH Payments (Electronic Payments)

Delivery

Delivery by the Seller will be deemed to have taken place when the materials are handed to the custody of the Client at their premises or to a deputed messenger or courier when posted. The Seller will be entitled to charge the Client expenses of delivery other than normal postage charges.

Expedited Freight Request

All customer requests for expedited freight that they will pay for (e.g., UPS Red, FedEx) will be quoted back to the customer for approval before shipping.

Will Call Customers

All will call orders are to be booked for the day the customer will pick up. Customers requesting same-day pick up must give Doleco a 2-hour window. Will call hours are 8:00 am – 3:30 pm. Orders not picked up within a day of scheduled pick up will be invoiced. Pick up door is to the left of dock doors. Ring buzzer for attention.

Standard Pack Policy

All products will be shipped in standard pack quantities:

All winches – standard pack multiples of 5
All winch straps – standard pack multiples of 10
All ratchet straps – standard pack multiples of 10
All cargo bars – standard pack multiples of 20
Logistic straps – standard pack multiples of 20
Logistic track – standard pack multiples of 50

Freight Policy

Freight terms are FOB Charlotte, NC, Bois-des-Filion, QC, or Portland, OR.

Minimum Invoice Policy

There is a $150.00 USD minimum order requirement for all customers.

Cancellation

Custom orders, once confirmed by the Company, are not cancellable. Cancellation of an order by the Client will only be accepted if any costs, charges, and expenses already incurred are reimbursed to the Company immediately.

Notice

All written notices to the Client shall be sent or delivered to the Client's principal place of business and shall be treated as having been given upon receipt.

Loss or Damage to Goods

The Company will take all reasonable steps to ensure protection from loss, damage, or destruction of the services or materials it supplies to the Client (or which may be received from the Client).

Returns & Shortages

The Client is responsible for inspecting incoming shipments. If materials are not as ordered, surplus, or short, the Client must notify Doleco within ten (10) days of receipt and submit a claim to the shipper with a copy to Doleco. No claims will be accepted after this time.

All returns must be approved in advance and assigned an RGA # (Returned Goods Authorization). Returned product must be in new, unused, and clean condition for credit to be allowed. All returned products must be sent freight charges prepaid and returned within 30 days. Credit will be provided at the same price as purchased. Custom made-to-order products are not returnable.

Confidentiality

Both parties shall maintain strict confidentiality and shall not disclose to any third party any information or material relating to the other party's business. This provision does not apply to information which becomes public knowledge through no breach of this clause.

Warranty

Doleco USA warrants its products to be free from defect in material or workmanship for twelve (12) months from the date of shipment. During this period, Doleco USA will repair or replace any defective product at its option. This warranty does not cover modification, abuse, misuse, accident, or repair by others. Products are provided "as-is" without further warranties, including implied merchantability or fitness for purpose.

Limitation of Liability

The Company shall not be liable for any claim arising out of performance, non-performance, delay, or defect in the Goods, nor for any special, indirect, economic, or consequential loss. Liability is limited to the purchase price paid for the goods giving rise to the claim.

Governing Law and Jurisdiction Clause

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict-of-law provisions. Any legal action arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina.

Force Majeure Clause

The Company shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, natural disasters, or governmental actions.